If you wish to cancel or suspend your subscription, please let us know no later than two full working days notice. For requests to CANCEL your subscription later than two full working days before it was scheduled to start, we will endeavour to be flexible and consider your request at our discretion, giving a maximum 50% refund for days not yet taken for the ingredients have already been purchased and an additional of P1,000 CANCELLATION FEE for expenditure incurred (such as credit card, banking, administration or courier charges), we reserve the right to make reasonable allowance for this in any rebate that we may agree to make. All refunds will be subject to approval. If you would like instead to PAUSE your subscription, we would be flexible enough to pause your subscription but please inform us at least two days before your meal plan commences. MIDWEEK PAUSES are highly discouraged. If in case of an emergency arise when your meal plan has commenced, we are providing you FREE re-routing of your meal plan deliveries to any address you may wish to send your meals the rest of the week—anywhere within Metro Manila. We hope to receive your alternate delivery address with us before 3:00 PM the day before delivery, so we can ensure proper coordination and instructions to the logistics department to avoid delivery errors and mishaps. For last minute rerouting, you may contact our logistics team via 0917 777 2233 to coordinate with regards to your delivery request. Lastly, for clients who would not be able to provide alternate addresses, know that we all be sending your Paleo Manila® meal plan set to a charitable beneficiary as for it not to go to waste.
Articles in this section
- What if I placed one signature and one ala carte snack on Friday?
- What if I placed one signature and one fully customized meal plan on Friday, 2:01PM?
- Do you have snacks?
- What order should I eat my meals in?
- How is the food packaged?
- Is there a limit to how many meals I can choose on any day?
- How do I cancel / pause / suspend my Paleo Manila® order/s?
- How long can I pause for?
- How do I pause/cancel my meal service?
- How do I rate my meals?