If you wish to stop or pause your subscription, please let us know two (2) working days before your meal plan subscription commences.
We highly discourage pausing of your active meal plan subscription to ensure best results. However, due to uncontrollable circumstances, we permit suspensions or pauses only upon your notification to us of at least a day (up to 2:00PM, SATURDAY) before the start of your meal plan subscription for the following week. Requests for mid-week suspension or pauses shall be subject for approval. All approved mid-week suspension or pauses shall have a fee of P500.00 for expenditure incurred (such as pre-purchased ingredients and supplies).
All ingredients, supplies are planned and pre-purchased prior to delivery of your meal plan. As such, for requests to END your subscription mid-week which is later than two (2) full working days after it has started, we will endeavor to be flexible and approve your request at our discretion. All approved requests shall be subject to refund of only a maximum of 50% of your remaining unused subscription, as the forfeited amount shall cover for the ingredients have already been purchased. An additional P1,000.00 CANCELLATION FEE shall be charged for administrative expenditure incurred (such as credit card, banking, administration or courier charges). We reserve the right to make reasonable allowance for this in any rebate that is deemed appropriate.
For any pausing and ending meal plan subscriptions, you may email us at email@example.com and we will send a confirmation message to inform you that your request has been acknowledged.